Returns & Exchanges
At MONO, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return window for all unused items in their original packaging. Whether you need a different size or a full refund, our streamlined process ensures a quick and easy resolution.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original box and attach the prepaid shipping label provided via email to the outside of the parcel.
Ship It Back
Drop off your package at any authorized carrier location or schedule a pickup; ensure the tracking number is kept for your records.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing